1. Home
  2. FAQ
❓ Help Center

Carry Time FAQ — Answers to All Your Questions

Get direct answers to any questions about betting, payments, bonuses, account management, and security — all in one place.

50+
FAQ
24/7
Live Support
5 minutes
Average resolution time
English
Full Bangla Support
📚 Topic Guides

What can we help you with?

Click any category below to jump directly to the relevant questions

👤
Account & Registration

Answers to all your questions about registration, login, password reset, KYC verification, and profile updates.

8 Questions →
💳
Payments & Withdrawals

Rules and timelines for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

9 Questions →
🎁
Bonuses & Promotions

Learn how to claim and use welcome bonuses, cashback, reload offers, and VIP rewards.

8 Questions →
🏏
Betting & Games

Questions about Sports Betting, Live Casino, slots, and odds — plus tips on how to bet smarter.

8 Questions →
🔒
Security & Privacy

Account security, data privacy, 2FA setup, and how to protect yourself from fraud.

7 Questions →
📱
App & Platform

Mobile app download, installation, device compatibility, and technical troubleshooting.

7 Questions →
❓ FAQ

All FAQs

Click a category below to filter

No questions found. Try different keywords or contact support.
👤 Account & Registration

Yes, registering with carry time is completely free. There are no registration fees or hidden charges. Just provide your mobile number, name, and password to create an account. A minimum deposit is required to start betting.

Registration takes just 2 minutes. Fill in the form, verify your OTP — and your account is ready. No lengthy wait required.

No. Only one account is permitted per person. If multiple accounts are detected, all of them will be closed and the balances may be forfeited.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to upload a photo of your National ID or passport. This is done for security purposes and to prevent money laundering. Verification is typically completed within 24 hours.

Login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes just 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes or contact our support team. Support email: support@carrytime.ws

After logging in, go to the "Profile" section. You can update your name, email, and address there. To change your mobile number, please contact our support team.

Yes. To close your account, email support@carrytime.ws. Make sure to withdraw any remaining balance before proceeding. Responsible Gaming You'll also find self-restriction options on the page.
💳 Payments & Withdrawals

Carry Time supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest.

The minimum deposit at carry time is 500 BDT. This applies to most payment methods. Deposits are typically credited to your account instantly.

bKash and Nagad withdrawals are typically processed within 5–15 minutes. Bank transfers may take 1–2 business days. If KYC verification is not yet complete, your first withdrawal may take a little longer.

The minimum withdrawal amount is ৳500. Requests below this amount will not be accepted. The maximum withdrawal limit depends on your VIP level.

Wait 10 minutes. If the balance still hasn't appeared, email support@carrytime.ws with your transaction ID and a screenshot. Issues are typically resolved within 24 hours.

Some common reasons include: incomplete KYC verification, unmet bonus wagering requirements, incorrect account number, or exceeding the maximum limit. Contact support for a detailed explanation.

carry time does not charge any transaction fees. However, mobile banking providers (bKash, Nagad) may apply their own charges.

Carry Time currently supports Bangladeshi mobile banking and bank transfers. Cryptocurrency options may be available in the future. For updates, Promotions page Follow.

Standard accounts have a daily withdrawal limit of ৳50,000. VIP members can withdraw higher amounts. VIP page View details.
🎁 Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. That means a ৳1,000 deposit gives you ৳2,000 to play with. To claim your bonus, Registration now.

Wagering means you need to place a certain amount of bets before withdrawing a bonus. For example, a 5x wagering requirement on a ৳1,000 bonus means you must place a total of ৳5,000 in bets before withdrawing. For full terms, Terms & Conditions See the page.

Weekly cashback is credited to your account automatically every Monday. The amount is calculated based on your net losses from the previous week.

Yes. carry time offers a reload bonus every week. Each offer has its own terms and validity period. To see the latest offers, Promotions page Visit us.

Expired bonuses are automatically removed from your account. Make sure to meet the wagering requirements within the specified timeframe after receiving a bonus.

Free spins and free bets are offered through specific promotions. Log in and check the "Promotions" section. VIP members receive free bets on a regular basis.

Yes, you can choose not to claim a bonus. However, once a bonus has been added to your account and betting has begun, it cannot be cancelled. Always read the terms carefully before claiming any bonus.

Yes! Through Carry Time's referral program, both you and your friend receive a bonus when you refer them. Log in and visit the "Refer" section to get your referral code. For more details, on the Promotions page receive.
🏏 Betting & Games

You can bet on 30+ sports including cricket, football, tennis, hockey, and badminton. Cricket and football are the most popular among Bangladeshi users. Betting page View all options.

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment. Log in, go to the "Live" section, and bet on ongoing matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. A "Cash Out" option may be available on certain bets.

Odds represent the probability of winning and act as a multiplier for your payout. For example, a bet of ৳1,000 at odds of 2.5 returns ৳2,500 if you win. For betting tips and strategies, visit the Betting Tips page View.

Yes, most slot games have a demo mode. Play for free to get a feel for the game before switching to real money. Live Casino games do not have a demo mode.

The minimum bet for most sports starts from ৳50. Slot games can be played with even smaller amounts. The maximum bet depends on your account level.

Yes, carry time supports parlay (Accumulator/Combo) bets. Selecting multiple match outcomes in a single bet multiplies the odds, giving you the chance to win bigger payouts.

Bets on officially cancelled matches are automatically refunded. For matches interrupted by rain or played with fewer than the scheduled overs, different rules may apply.
🔒 Security & Privacy

Yes. carry time uses SSL 256-bit encryption. All transactions are secure. To learn more about our security policy, Privacy Policy View page.

Log in and go to "Security Settings". Enable the "Two-Step Verification" option. You will receive an OTP on your mobile each time you log in. This is the most effective way to keep your account secure.

Always type carrytime.ws directly into your browser. Never log in through unknown links. Carry Time will never ask for your password via SMS or phone.

No. Your personal information is never sold or shared with third parties. Data is only disclosed to authorities when legally required. For more details, Privacy Policy read more.

Change your password immediately and notify us at support@carrytime.ws. The support team will review your account activity and take the necessary action.

Use at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters (e.g. @, #, !). Never use your date of birth or simple, guessable words.

Yes. Go to "Security Settings" and use the "Log Out of All Devices" option. This will terminate all active sessions immediately.
📱 App & Platform

Platform page to download the Android and iOS apps. If you can't find them on Google Play or the App Store, a direct APK download link is available there.

Yes. iOS users can access it directly through the Safari browser. An iOS app is also Platform page available from.

Clear your browser cache and cookies. Try a different browser or device. Check your internet connection. If the issue persists, contact support.

Absolutely. You can access carrytime.ws directly from any modern browser (Chrome, Firefox, Edge) — no separate software download required.

You'll receive an in-app notification when a new update is available. Android users can Platform page to download the latest APK.

Yes. You can turn Carry Time notifications on or off from the app settings or your device's notification settings. We recommend keeping them on so you never miss a bonus offer.

Using a VPN is strongly discouraged. It may result in your account being suspended. For the best experience, always connect directly without a VPN.

Can't find your question? Use the search bar above or email us at support@carrytime.ws. Our Bangla support team is available 24 hours a day to help.

📖 More Details

Carry time FAQ — Everything You Have the Right to Know

The carry time FAQ page was built with your convenience in mind. Questions can come up before or after you start betting — find the answers here without having to reach out to support every time.

We've seen many users in Bangladesh visit an online betting platform for the first time and feel confused about registration, payments, or bonuses. The carry time FAQ is here to clear up that confusion and give everyone a simple, transparent experience.

Payment questions come up most often. Deposits via bKash or Nagad are usually instant, and most withdrawals arrive within 5–15 minutes. If there's a delay, check the Payment section of the FAQ for solutions. If that doesn't help, reach out to support.

Bonuses often raise questions — are the terms complicated? Not really. Once you understand the wagering requirement, everything becomes clear. carry time always offers bonuses with transparent terms and no hidden traps. That said, it's worth reading the conditions before claiming any bonus.

It's natural to have security concerns. At carry time, your personal information and funds are fully protected. We ensure your safety through SSL encryption, two-factor authentication, and regular security audits. To learn more about responsible gaming, Responsible Gaming View page.

💬 Support

Still have questions?

Our Bangla support team is always here for you

📧
Email Support
support@carrytime.ws
Typically a response within 2 hours
💬
Live Chat
24/7 Bangla Live Chat
Log in to start a chat
📚
Help Center
50+ FAQs right here
Search for answers
📋
Terms & Conditions
Terms & Conditions page
For more details, visit
🚀 Get Started Now

Got your answers? Start playing now

Sign up on Carry Time, get a 100% bonus on your first deposit, and enjoy the best betting experience in Bangladesh.

Register for free Log In

For users aged 18 and above. Play responsibly.

বাংলা